Frequently Asked Questions
Everything you need to know about 3PL fulfillment, shipping from China, and growing your ecommerce business
🚀Getting Started with PFC Logistics
3PL (Third-Party Logistics) fulfillment means outsourcing your order fulfillment operations to an external provider like PFC Logistics. Here's how it works:
- Send Inventory: Ship your products from suppliers or existing warehouses to our Shenzhen facility
- Storage: We receive, inspect, and store your inventory in our secure, climate-controlled warehouse
- Integration: Connect your sales channels (Shopify, Amazon, eBay, etc.) to our WMS
- Order Processing: When customers order, we automatically pick, pack, and ship within 2-4 hours
- Tracking & Support: Real-time updates and dedicated account manager support
Bottom line: You focus on marketing and sales, we handle all the logistics operations.
Most clients are shipping orders within 48 hours. Here's the typical timeline:
- Day 1:Contact us, discuss requirements, get custom quote
- Day 1-2:Sign agreement, set up account, integrate platforms
- Day 2-3:Ship inventory to our warehouse (or we collect locally)
- Day 3-5:We receive, inspect, and enter inventory into WMS
- Day 5+:Start shipping customer orders same-day!
No setup fees. No monthly minimums. No long-term contracts.
No monthly minimums! Whether you ship 10 orders per month or 10,000, you're welcome. We work with:
- Startups and small businesses just launching
- Growing brands scaling from 100 to 1,000+ orders/month
- Established businesses doing 5,000+ orders/month
You only pay for what you use: storage space occupied and orders fulfilled. Our pricing scales with your business - more volume = better rates.
We integrate seamlessly with all major platforms and marketplaces:
🛍️ Store Platforms
- • Shopify
- • WooCommerce
- • Magento
- • BigCommerce
- • PrestaShop
🏪 Marketplaces
- • Amazon (FBA & FBM)
- • eBay
- • Walmart
- • Etsy
- • AliExpress
🔌 Custom Integration
- • REST API
- • FTP/SFTP
- • EDI
- • Webhooks
- • CSV Upload
Setup time: Most platform integrations take 5-15 minutes. Our team provides step-by-step guidance.
We handle a wide variety of product types. Here's what we can (and can't) ship:
✅ WE CAN HANDLE:
- • Electronics & gadgets
- • Apparel & fashion accessories
- • Beauty & cosmetics (non-aerosol)
- • Home goods & furniture
- • Supplements & vitamins
- • Books & printed materials
- • Toys & hobbies
- • Sports equipment
- • Products with built-in batteries
- • Fragile items (special packing)
- • Oversized items (furniture, appliances)
❌ WE CANNOT HANDLE:
- • Weapons or explosives
- • Narcotics or controlled substances
- • Hazardous chemicals
- • Live animals or plants
- • Perishable food items
- • Tobacco products
- • Pure lithium batteries (must be built-in)
- • Counterfeit goods
Not sure? Contact us with your product details - we'll let you know within 24 hours if we can fulfill it.
💰Pricing & Costs
Typical pricing breakdown:
| Service | Cost Range |
|---|---|
| Storage | $0.50-1.50/cubic foot/month |
| Pick & Pack | $1.50-3.00 per order |
| Receiving | $0.30-0.50 per unit |
| Shipping | Variable (see shipping section) |
Example: If you ship 100 orders/month with average 5 items per order:
- • Storage (10 cubic feet): $10-15/month
- • Pick & pack (100 orders): $150-300
- • Receiving (500 items): $150-250
- • Total fixed costs: $310-565/month
- • Plus variable shipping costs based on destination
Average savings vs US fulfillment: 30-50% lower total costs
✅ NO SETUP FEES
We don't charge account setup fees, onboarding fees, or integration fees. Get started for $0.
✅ NO MONTHLY MINIMUMS
Pay only for what you use. Ship 1 order or 1,000 - no minimum order requirements.
Our philosophy: We grow when you grow. You shouldn't pay for services you don't use.
Shipping costs are based on chargeable weight, which is the greater of:
📏 Actual Weight
What your package weighs on a scale (in kg or lbs)
📦 Volumetric Weight
Calculated based on package dimensions:(L × W × H) ÷ 5000
Example calculation:
- • Package: 40cm × 30cm × 20cm
- • Volumetric weight: (40 × 30 × 20) ÷ 5000 = 4.8kg
- • Actual weight: 3kg
- • Chargeable weight: 4.8kg (higher of the two)
- • Rate (express to USA): $8.50/kg
- • Shipping cost: 4.8kg × $8.50 = $40.80
Pro tip: Use smaller boxes and lightweight packaging to minimize volumetric weight and save on shipping.
Yes! Our pricing automatically scales down as your volume increases:
Volume Tier Discounts
- 0-100 orders:Standard rates
- 100-500:5-10% discount
- 500-1,000:10-15% discount
- 1,000+:15-25% discount (custom pricing)
Discounts apply to pick & pack fees and shipping rates. Contact us for a custom quote at your volume level.
📦Shipping & Delivery
We offer 5 shipping methods to match your budget and speed requirements:
🚀 Express Shipping (DHL, FedEx, UPS)
2-5 daysBest for urgent orders. From $8.50/kg. Door-to-door tracking.
✈️ Air Freight
5-10 daysCost-effective for bulk shipments. From $4.50/kg. Best for 100kg+.
🚢 Ocean Freight
14-35 daysLowest cost for large volumes. From $300/CBM. Best for containers.
⚡ Special Lines
7-12 daysRegional specialists. Can ship batteries, liquids, supplements. From $5.80/kg.
📮 Postal Packets
10-20 daysBudget option for small items. From $3.20/kg. Perfect for under 2kg.
We ship to 220+ countries worldwide, including:
🇺🇸 Americas
- • United States
- • Canada
- • Mexico
- • Brazil
- • Argentina
🇪🇺 Europe
- • UK, Germany, France
- • Italy, Spain
- • Netherlands, Belgium
- • Poland, Sweden
- • + 40 more countries
🌏 Asia Pacific
- • Australia, New Zealand
- • Japan, Korea
- • Singapore, Malaysia
- • Thailand, Vietnam
- • India, Philippines
Remote areas: We also deliver to remote destinations with small surcharges. Check with us for specific locations.
Yes! All shipments include comprehensive tracking:
- Real-time updates: Track from our warehouse to customer doorstep
- Multiple access points: View in our WMS, carrier website, or your store dashboard
- Automatic notifications: Email/SMS updates at key milestones
- Customer portal: Share tracking links with your customers automatically
Tracking numbers are generated within 2-4 hours of order placement and synced to your store platform.
📦Amazon FBA Prep Services
We provide complete FBA preparation to meet all Amazon requirements:
📋 Labeling Services
- • FNSKU label application
- • UPC/EAN label removal
- • Box/carton labeling
- • Expiration date labels
- • "Made in China" labels
📦 Packaging Services
- • Poly-bagging
- • Bubble wrapping
- • Set creation / bundling
- • Suffocation warnings
- • Box reinforcement
🔍 Quality Control
- • Product inspection
- • Damage assessment
- • Compliance verification
- • Photo documentation
- • Issue reporting
🚚 Shipping to FBA
- • Direct to Amazon warehouses
- • Small parcel delivery (SPD)
- • Less than truckload (LTL)
- • Full truckload (FTL)
- • All documentation handled
✅ 100% Amazon compliance • Zero rejections guarantee
FBA prep pricing breakdown:
| Service | Cost per Unit |
|---|---|
| FNSKU label application | $0.20-0.30 |
| Poly-bagging | $0.30-0.50 |
| Bubble wrapping | $0.40-0.60 |
| Set creation (2-3 items) | $0.50-0.80 |
| Box/carton labeling | $0.50-1.00 |
| Quality inspection | $0.30-0.50 |
Plus shipping to FBA: $0.40-1.50 per lb depending on method and destination warehouse.
Yes! We ship directly to all Amazon FBA warehouses in:
- 🇺🇸 USA (all FBA warehouses)
- 🇪🇺 Europe (UK, Germany, France, Italy, Spain, Poland)
- 🇦🇺 Australia
- 🇯🇵 Japan
- 🇨🇦 Canada
- 🇲🇽 Mexico
We handle all the complex stuff:
- • Creating shipment plans in Seller Central
- • Splitting shipments to multiple warehouses
- • BOL and shipping documentation
- • Carrier booking and scheduling
- • Appointment booking at FBA warehouses
Amazon SPN Partner: We're an official Amazon Service Provider Network member.
⚙️Operations & Technical
Order Accuracy
Industry average: 97-98%
Processing Time
From order to shipment
Barcode Scanning
Zero manual picking errors
How we achieve 99.6% accuracy:
- • Barcode scanning at every step (receiving, storage, picking, packing)
- • Double-check verification system
- • Weight verification before shipment
- • Regular staff training and quality audits
- • Real-time WMS tracking of all movements
We take full responsibility for any errors on our end. Here's our process:
📍 Lost Shipments
We file claims with carriers and reimburse you for declared value within 30 days. All shipments include basic carrier insurance.
📦 Damaged Items
If damage occurred in our warehouse, we credit your account immediately. If damaged in transit, we handle carrier claims for you.
❌ Wrong Items Sent
We reshipe correct items at no charge and cover return shipping costs. Errors are credited to your account within 24 hours.
Contact us: Dedicated account manager responds within 2 hours. Issues resolved within 24-48 hours.
24/7 access via our advanced WMS (Warehouse Management System):
📊 Real-Time Dashboards
- • Current inventory levels by SKU
- • Order status (pending/processing/shipped)
- • Low stock alerts
- • Shipping cost analytics
- • Performance metrics
🔌 Integration Options
- • Direct API access
- • Webhook notifications
- • FTP/SFTP file exchange
- • CSV import/export
- • EDI for enterprise
Mobile app available: Monitor inventory and orders from your phone. iOS and Android supported.
Still Have Questions?
Our team is ready to help you find the right solution for your business