Frequently Asked Questions

3PL (Third-Party Logistics) fulfillment means outsourcing your order fulfillment operations to an external provider like PFC Logistics. Here's how it works:

1. Send Inventory: Ship your products from suppliers or existing warehouses to our Shenzhen facility
2. Storage: We receive, inspect, and store your inventory in our secure, climate-controlled warehouse
3. Integration: Connect your sales channels (Shopify, Amazon, eBay, etc.) to our WMS
4. Order Processing: When customers order, we automatically pick, pack, and ship within 2-4 hours
5. Tracking & Support: Real-time updates and dedicated account manager support

Bottom line: You focus on marketing and sales, we handle all the logistics operations.

Most clients are shipping orders within 48 hours. Here's the typical timeline:

• Day 1:Contact us, discuss requirements, get custom quote
• Day 1-2:Sign agreement, set up account, integrate platforms
• Day 2-3:Ship inventory to our warehouse (or we collect locally)
• Day 3-5:We receive, inspect, and enter inventory into WMS
• Day 5+:Start shipping customer orders same-day!

No setup fees. No monthly minimums. No long-term contracts.

No monthly minimums! Whether you ship 10 orders per month or 10,000, you're welcome. We work with:

• Startups and small businesses just launching
• Growing brands scaling from 100 to 1,000+ orders/month
• Established businesses doing 5,000+ orders/month

You only pay for what you use: storage space occupied and orders fulfilled. Our pricing scales with your business - more volume = better rates.

We integrate seamlessly with all major platforms and marketplaces:

Setup time: Most platform integrations take 5-15 minutes. Our team provides step-by-step guidance.

We handle a wide variety of product types. Here's what we can (and can't) ship:

Not sure? Contact us with your product details - we'll let you know within 24 hours if we can fulfill it.

Typical pricing breakdown:

Example: If you ship 100 orders/month with average 5 items per order:

• • Storage (10 cubic feet): $10-15/month
• • Pick & pack (100 orders): $150-300
• • Receiving (500 items): $150-250
• • Total fixed costs: $310-565/month
• • Plus variable shipping costs based on destination

Average savings vs US fulfillment: 30-50% lower total costs

Our philosophy: We grow when you grow. You shouldn't pay for services you don't use.

Shipping costs are based on chargeable weight, which is the greater of:

Example calculation:

• • Package: 40cm × 30cm × 20cm
• • Volumetric weight: (40 × 30 × 20) ÷ 5000 = 4.8kg
• • Actual weight: 3kg
• • Chargeable weight: 4.8kg (higher of the two)
• • Rate (express to USA): $8.50/kg
• • Shipping cost: 4.8kg × $8.50 = $40.80

Pro tip: Use smaller boxes and lightweight packaging to minimize volumetric weight and save on shipping.

Yes! Our pricing automatically scales down as your volume increases:

Discounts apply to pick & pack fees and shipping rates. Contact us for a custom quote at your volume level.

We offer 5 shipping methods to match your budget and speed requirements:

We ship to 220+ countries worldwide, including:

Remote areas: We also deliver to remote destinations with small surcharges. Check with us for specific locations.

Yes! All shipments include comprehensive tracking:

• Real-time updates: Track from our warehouse to customer doorstep
• Multiple access points: View in our WMS, carrier website, or your store dashboard
• Automatic notifications: Email/SMS updates at key milestones
• Customer portal: Share tracking links with your customers automatically

Tracking numbers are generated within 2-4 hours of order placement and synced to your store platform.

We provide complete FBA preparation to meet all Amazon requirements:

✅ 100% Amazon compliance • Zero rejections guarantee

FBA prep pricing breakdown:

Plus shipping to FBA: $0.40-1.50 per lb depending on method and destination warehouse.

Yes! We ship directly to all Amazon FBA warehouses in:

• 🇺🇸 USA (all FBA warehouses)
• 🇪🇺 Europe (UK, Germany, France, Italy, Spain, Poland)
• 🇦🇺 Australia
• 🇯🇵 Japan
• 🇨🇦 Canada
• 🇲🇽 Mexico

We handle all the complex stuff:

• • Creating shipment plans in Seller Central
• • Splitting shipments to multiple warehouses
• • BOL and shipping documentation
• • Carrier booking and scheduling
• • Appointment booking at FBA warehouses

Amazon SPN Partner: We're an official Amazon Service Provider Network member.

How we achieve 99.6% accuracy:

• • Barcode scanning at every step (receiving, storage, picking, packing)
• • Double-check verification system
• • Weight verification before shipment
• • Regular staff training and quality audits
• • Real-time WMS tracking of all movements

We take full responsibility for any errors on our end. Here's our process:

Contact us: Dedicated account manager responds within 2 hours. Issues resolved within 24-48 hours.

24/7 access via our advanced WMS (Warehouse Management System):

Mobile app available: Monitor inventory and orders from your phone. iOS and Android supported.