Privacy Policy
Your privacy is important to us. This policy explains how PFC Logistics collects, uses, and protects your personal information.
Information We Collect
Personal Information
When you use our fulfillment services or visit our website, we may collect:
- Contact Information: Name, email address, phone number, business name, mailing address
- Account Information: Username, password, account preferences
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Business Information: Company details, tax ID, business type, ecommerce platform integrations
Fulfillment & Shipment Data
To provide our fulfillment services, we collect:
- Product Information: SKUs, product descriptions, inventory levels, product images
- Customer Shipping Information: End customer names, shipping addresses, phone numbers, email addresses
- Order Details: Order numbers, order contents, shipping preferences, special instructions
- Tracking Information: Shipment tracking numbers, delivery status, carrier information
Automatically Collected Information
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, device type, operating system
- Usage Data: Pages visited, time spent on pages, referral sources, click patterns
- Cookies & Similar Technologies: Session cookies, analytics cookies, preference cookies
How We Use Your Information
We use the information we collect for the following purposes:
Fulfillment Services
Process orders, pick and pack products, generate shipping labels, coordinate delivery, and manage inventory on your behalf.
Customer Support
Respond to inquiries, resolve issues, provide order updates, and assist with account management.
Communications
Send order confirmations, shipping notifications, service updates, promotional offers, and newsletters (you can opt-out anytime).
Analytics & Improvement
Analyze website usage, improve our services, develop new features, and optimize fulfillment operations.
Security & Compliance
Prevent fraud, enforce our Terms of Service, comply with legal obligations, and protect our rights and property.
Data Sharing & Disclosure
We do not sell your personal information. We may share your information with:
Third-Party Service Providers
- Shipping Carriers: UPS, FedEx, USPS, DHL, and other carriers to fulfill shipments
- Payment Processors: Secure payment gateways to process billing and payments
- Technology Providers: Cloud hosting, data storage, CRM systems, analytics platforms
- Integration Partners: Shopify, WooCommerce, Amazon, eBay, and other ecommerce platforms
Legal Requirements
We may disclose your information when required by law, such as:
- In response to court orders, subpoenas, or legal processes
- To comply with government or regulatory requests
- To protect our rights, property, or safety, or that of others
Business Transfers
If PFC Logistics is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
Data Security
We take data security seriously and implement industry-standard measures to protect your information:
Encryption
SSL/TLS encryption for data transmission, encrypted data storage
Access Controls
Limited access to personal data, multi-factor authentication, role-based permissions
Infrastructure Security
Secure data centers, regular security audits, firewall protection
Employee Training
Security awareness training, strict data handling policies, background checks
Important Note: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal information.
Right to Deletion
Request deletion of your personal information (subject to legal retention requirements).
Right to Portability
Request a portable copy of your data in a structured, commonly-used format.
Right to Object
Object to processing of your personal information for direct marketing or other purposes.
Right to Opt-Out
Unsubscribe from marketing emails at any time (fulfillment notifications still apply).
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: sales@parcelfromchina.com
Subject Line: "Privacy Rights Request"
We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Retention Periods:
Account Information
Retained while your account is active, plus 7 years after closure for legal/tax purposes
Order & Shipment Data
Retained for 7 years after order completion for warranty, returns, and legal compliance
Marketing Communications
Retained until you unsubscribe or request deletion
Website Analytics
Typically retained for 26 months, then aggregated or deleted
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
PFC Logistics
Phone
+86 15338777612Address
PFC Express, 3rd Floor, Building D
Minle Industrial Park, Meiban Road
Longhua, Shenzhen, China
Response Time
We aim to respond to all privacy inquiries within 30 days.
Note: For urgent issues related to active orders, please contact our customer support team directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes:
- We will update the "Last Updated" date at the top of this page
- For material changes, we will notify you via email or prominent notice on our website
- Your continued use of our services after changes constitutes acceptance of the updated policy
Your Privacy Matters to Us
We're committed to protecting your data and maintaining your trust. If you have any questions or concerns, we're here to help.